Every feature, and exactly why it earns its place.
A plain-English breakdown of what each part of PalletEyes does, why it fits an Australian freight operation, and how it out-performs the per-vehicle dispatch tools, bolt-on apps and spreadsheets most operators stitch together today.
Scheduling & dispatch board
A fast, drag-and-drop week view of every load and every truck. As you build the run, PalletEyes checks it against capacity, driver hours, vehicle compliance and delivery windows — so the board doesn't just show the plan, it defends it.
What it does Capability
- Drag loads across days and onto vehicles or subcontractors.
- Live conflict, double-booking and capacity detection as you drop.
- Colour-coded status from unallocated → scheduled → in transit → delivered.
Why it suits your business Fit
- One screen replaces the whiteboard, the spreadsheet and the group chat.
- New allocators are productive in minutes — it reads like the job, not a manual.
- Pallet, weight and cube fill show spare capacity, so trucks run fuller.
How it out-performs Edge
- Per-vehicle dispatch tools charge per truck — PalletEyes is one flat price.
- Spreadsheets can't catch a clash or an overload; the board flags both instantly.
- Compliance lives in the board, not in a separate app you forget to open.
Load planner & standing lanes
Most freight repeats. Save your regular runs as standing lanes — "Mon/Wed/Fri Epping → Truganina for Acme" — and PalletEyes generates that week of loads in one click, auto-priced and ready to allocate.
What it does Capability
- Reusable lane templates with customer, addresses, freight and cadence.
- Generate a full week of loads instantly, or let them roll forward automatically.
- Loads arrive pre-priced from the matching rate card.
Why it suits your business Fit
- Cuts repetitive data entry for the runs you do every week.
- Nothing gets forgotten — standing work appears without anyone remembering it.
- Consistent references, addresses and pricing every single time.
How it out-performs Edge
- Spreadsheets mean re-typing the same lanes weekly; lanes do it for you.
- Generic dispatch tools rarely auto-price — yours arrive billing-ready.
- Built-in idempotency means a lane never double-creates the same day.
Route optimisation
For any multi-drop run, PalletEyes sequences the stops for least distance and time, anchored to your depot — and flags any drop you'd arrive at after its delivery window, before the truck leaves.
What it does Capability
- One-click optimise per vehicle per day, round-trip from your depot.
- Live mapping, distances and drive times with NHVR fatigue rest markers.
- Warns when a drop's estimated arrival misses its window.
Why it suits your business Fit
- Fewer kilometres and tighter runs straight off the board.
- Window risks surface at planning time, not from an angry phone call.
- Fatigue rests are accounted for, supporting your CoR duties.
How it out-performs Edge
- Standalone routing tools are another subscription — this is built in.
- Most tools optimise distance alone; PalletEyes also flags time windows.
- Optimised order writes straight back to the board and the run sheet.
Driver ePOD
Drivers run their day from a private link — no logins to manage. One tap captures the signature, photos and pallet counts, flips the load to delivered, updates the customer's tracking page and records the pallet movement.
What it does Capability
- Sign-on-glass, photos and pallet in/out on-site.
- Works offline and syncs when signal returns.
- Closes the load, the tracking page and the pallet docket together.
Why it suits your business Fit
- No paper PODs to chase, scan or lose.
- No driver accounts to provision or reset — just a link.
- Proof is on file the moment the job's done, ready to invoice against.
How it out-performs Edge
- Bolt-on POD apps are a separate cost and a separate system to learn.
- Here the POD drives the workflow — billing and tracking update with it.
- A dedicated iOS & Android app is on the way for an even slicker kerbside flow.
Customer tracking
Share one branded link per consignment. Your customer sees live status, ETA and proof of delivery themselves — and gets an automatic email (and optional SMS) the moment it's on the way and delivered.
What it does Capability
- A public, branded tracking page per load — your colours and logo.
- Automatic dispatched & delivered notifications with the POD attached.
- No customer login required.
Why it suits your business Fit
- Kills the "where's my freight?" calls that interrupt the desk all day.
- Looks like your brand, raising your service perception.
- Proactive proof of delivery means fewer disputes and faster payment.
How it out-performs Edge
- Spreadsheets and email offer no self-serve visibility at all.
- Many tools track internally only; yours is built for the customer to see.
- Tracking, POD and notifications are one flow, not three integrations.
Pallet accounts (CHEP / Loscam)
Track every CHEP and Loscam transfer as you pick up and deliver. Balances reconcile automatically, transfer dockets generate themselves, and approaching deadlines get flagged before a write-off happens.
What it does Capability
- Per-account balances (received − transferred) by counterparty.
- Auto-generated transfer dockets and a reconciliation view.
- Flags movements without a docket before the deadline lapses.
Why it suits your business Fit
- Pallet losses are real money — this stops them slipping through.
- One source of truth for who owes whom, ready for audits.
- Captured at the kerb via ePOD, not re-keyed later.
How it out-performs Edge
- Dispatch and POD tools almost never handle pallet pools at all.
- Spreadsheets miss deadlines; PalletEyes flags them in advance.
- It's native to the workflow — not a side ledger nobody updates.
Compliance & Chain of Responsibility
Under the HVNL the scheduler, consignor, packer and loader all carry primary duties. PalletEyes surfaces unachievable timing and fatigue-breach risk as the run is built, and keeps a timestamped acknowledgement trail — the difference between a warning and a defence.
What it does Capability
- Licence, rego and inspection records with expiry alerts.
- Pre-trip checks that raise a defect when something fails.
- CoR acknowledgement logging on risky runs.
Why it suits your business Fit
- Built for Australian operators and the HVNL — not bolted on.
- Nothing expires unnoticed; reminders reach you in time.
- A defensible record if a regulator ever asks.
How it out-performs Edge
- Generic / overseas TMS treat compliance as an afterthought.
- Separate compliance apps don't see the schedule that creates the risk.
- Here compliance is enforced where the run is built.
Quoting, rating & invoicing
Build rate cards once and every load prices itself — by pallet, weight, m³ or kilometre, with fuel levy and accessorials. When work's delivered, a one-click billing run drafts invoices per customer and pushes them to Xero.
What it does Capability
- Rate cards with per-pallet/kg/m³/km rules, fuel levy and accessorials.
- Loads auto-rate on creation; quotes convert straight to loads.
- Billing run turns delivered loads into draft invoices, synced to Xero.
Why it suits your business Fit
- Price consistently — no more "what did we charge them last time?".
- Invoice faster and chase less; cash comes in sooner.
- One record from quote → load → POD → invoice, no re-keying.
How it out-performs Edge
- Dispatch tools usually bolt invoicing on — here it's native.
- Spreadsheet billing leaks revenue; auto-rating closes the gaps.
- Delivered-to-invoiced is one button, per customer, in seconds.
Reporting, alerts & audit
A live KPI view of on-time performance, revenue per km, utilisation and exceptions — with scheduled email digests, CSV/PDF exports, an alerts inbox and a full audit log of who changed what.
What it does Capability
- On-time %, $/km, fleet utilisation and exception counts.
- Scheduled report digests by email; CSV/PDF exports on demand.
- Alerts inbox and a complete activity / audit trail.
Why it suits your business Fit
- See the health of the operation without building spreadsheets.
- Spot loss-making lanes and under-used trucks early.
- Accountability: every change is logged.
How it out-performs Edge
- Reporting reflects your whole operation, not one bolted-on slice.
- Digests land in your inbox automatically — no one has to run them.
- Spreadsheets can't show on-time % or $/km without manual work.
Customer SMS — optional add-on
Add SMS to the email notifications so customers get a live tracking link the moment their freight is on the way and again when it's delivered. Pay only for what you use — or bring your own Twilio for unlimited.
What it does Capability
- SMS tracking links on dispatch and delivery.
- Credit packs — 200 messages for A$20 — or connect your own Twilio.
- Falls back gracefully: email tracking always sends regardless.
Why it suits your business Fit
- SMS gets opened — fewer status calls, happier customers.
- Usage-based, so it never inflates your base subscription.
- Bring your own Twilio if you'd rather bill it directly.
How it out-performs Edge
- Many platforms bundle SMS cost into a higher flat fee for everyone.
- You pay only for the messages you actually send.
- It ties to the same tracking link customers already trust.
One platform beats a stack of tools.
Per-vehicle dispatch tools bill you more with every truck. Bolt-on compliance and POD apps don't talk to each other. Spreadsheets miss what matters. PalletEyes does the whole job — for one flat price, built for Australian road freight.
Plan wise with PalletEyes.
Set up your workspace in minutes with a guided checklist and sample data. Three days free, no card — see if it fits before you commit a cent.